FAQs

i. Order Confirmation

Will I get confirmation of my order?
Yes. As soon as you place an order on our website, you’ll receive an order confirmation email at the address you provided. This confirms that we’ve received your order and pre-authorized your payment method in preparation for processing.

I placed my order but didn’t receive a confirmation email. Why?
If you haven’t received a confirmation email, please check the following:

• The email might be in your junk or spam folder.
• There may have been a typo in your email address during checkout.
• Your email provider’s spam filters may have blocked our message.

If you’ve checked these and still haven’t received confirmation, please contact us directly so we can assist.

What happens after I receive my order confirmation?
Once your order is confirmed, we’ll check with our warehouse or suppliers to verify availability. If the item(s) are in stock, your payment will be processed, and your order will be prepared for dispatch.
If an item is unavailable for immediate shipment, we’ll contact you via email or phone with alternatives. If you prefer not to choose an alternative, we’ll cancel the pre-authorization and release your payment hold.

ii. Privacy and Security

Why do you need my phone number?
Your phone number is required by our delivery partners to ensure smooth delivery. They may contact you to schedule a convenient time slot. Your information remains private and confidential — we never share it with third parties. Having your number also allows us to quickly reach you if any issue arises with your order.

Is it safe to buy online through your website?
Absolutely. At Primevolt Card, your security is our priority. Our site uses SSL encryption technology to protect your personal and payment information, so you can shop with confidence knowing your data is safe.

iii. Dispatch and Delivery

How long does it take to dispatch products?
Most orders are dispatched within 48 hours after processing. However, delivery times may vary depending on product availability, customization requirements, or order quantity.

When will my purchase arrive after dispatch?
Orders typically arrive within 4 business days after dispatch. In some cases — such as for larger or special-order items — delivery may take up to 18 business days.